Refund Policy

TurtleLoop is a product operated by TurtleBest LLC. We want every user to have a positive experience. Please read this policy carefully before making a purchase.

General Policy

All purchases are generally non-refundable. TurtleLoop is a pay-per-use service, and charges are applied when you access a session. Because the AI session is delivered immediately upon purchase, we are unable to offer refunds for sessions that have been used or accessed.

Eligible Refund Conditions

We may offer refunds on a case-by-case basis under the following circumstances:

• You were charged but did not receive access to the session
• A clear technical issue on our end prevented you from using the session
• Duplicate or accidental charges were applied to your account

Refund requests must be submitted within 7 days of the original purchase date. Requests made after this window will not be considered.

How to Request a Refund

To request a refund, email us at support@turtleloop.app or use the contact form.

Please include the following in your message:

• Your account email address
• Payment ID or transaction ID (found in your payment confirmation email)
• A brief description of the issue

Review Process

All refund requests are reviewed manually. We aim to respond within 2–3 business days. Approved refunds will be returned to your original payment method and may take 5–10 business days to appear depending on your bank.

Disputes

We encourage you to contact us directly before initiating a chargeback with your bank or card provider. Filing a chargeback without contacting us first may result in account suspension. We are committed to resolving issues fairly and promptly.