Privacy Policy

This Privacy Policy describes how TurtleBest LLC ("we", "our", or "us") operates TurtleLoop and how we collect, use, and protect your information when you use our platform.

1. Information We Collect

We collect information you provide directly, including:

• Account details (name, email address)
• Interview session content and audio transcripts
• Profile information such as target role and experience level
• Payment information (processed securely by Stripe — we do not store card data)

We also collect usage data automatically, such as pages visited, session duration, and device/browser information via analytics tools.

2. How We Use Your Information

• To provide and improve the TurtleLoop service
• To generate AI-driven interview feedback
• To process payments and manage your subscription
• To send transactional and support communications
• To analyze usage patterns and improve the platform

3. Data Sharing

We do not sell your personal information. We may share data with trusted service providers (e.g. Supabase, Stripe, OpenAI, Vercel) solely to operate TurtleLoop. These providers are bound by confidentiality obligations.

4. Data Retention

We retain your data for as long as your account is active or as needed to provide the service. You may request deletion of your account and associated data by contacting us at the address below.

5. Cookies & Tracking

TurtleLoop uses cookies and similar technologies to maintain sessions and collect analytics. You can disable cookies in your browser settings, though some features may not function correctly as a result.

6. Security

We use industry-standard security measures to protect your data. However, no method of transmission over the internet is 100% secure. We encourage you to use a strong, unique password for your account.

7. Children's Privacy

TurtleLoop is not directed at children under 13. We do not knowingly collect personal information from children under 13.

8. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the updated policy on this page with a new effective date.