Billing & Payments
Answers to common questions about pricing and charges.
How is TurtleLoop priced?
Each interview session is charged per use. Pricing may change over time — you'll always see the current price before confirming a purchase. No subscriptions or hidden fees.
When am I charged?
You are charged when you start or continue a paid session. If you leave before starting a session, you will not be charged.
What payment methods are supported?
We use Stripe, a secure third-party payment provider. Stripe supports all major credit and debit cards. We do not store your card details on our servers.
Can I get a refund?
Please refer to our Refund Policy for full details on eligibility and how to submit a request.
I was charged but something went wrong — what do I do?
Contact us at support@turtleloop.app or use our support form. Please include your payment ID and a description of the issue so we can investigate quickly.
Where can I see my payment history?
Your recent sessions and any associated payments are visible in your account dashboard. A payment confirmation email is also sent at the time of each purchase.
Why does my card show a pending charge?
Some card issuers show a temporary authorization hold before the charge is fully settled. This typically resolves within 1–3 business days.
Is my payment information secure?
Yes. All payment processing is handled by Stripe, which is PCI DSS compliant. TurtleBest LLC never has access to your raw card data.
Still have questions?
Reach out via our support form or email support@turtleloop.app. We typically respond within 24–48 hours.